Legal Documentation
Privacy Policy
By accessing or using Hiloox's services, you agree to the practices described in this Privacy Policy. This policy does not apply to third-party websites or services integrated with Hiloox.
Services Covered
- AI Voice Calling Services
- WhatsApp Business Automation
- Virtual Number Services
- APIs and Integrations
- Mobile and Desktop Applications
- Customer Support Services
Information We Collect
Account Information: business address, authorized representative details, billing information, login credentials, authentication data, user roles and permissions.
Communications Data: AI-generated transcripts, contact information uploaded by customers, WhatsApp message content, message delivery status, virtual number usage logs.
Technical Data: device information, operating system.
How We Use Information
- Provide communication services
- Route and connect voice calls
- Process WhatsApp Business messages
- Generate AI responses
- Produce call summaries
- Detect fraud and abuse
- Comply with legal obligations
- Provide customer support
- Process billing and payments
- Monitor platform performance
AI Processing
Our AI systems answer customer calls, generate responses, convert speech to text, summarize conversations, extract structured information, and automate workflows. Call recording and transcription are optional features that may be enabled by customers.
Customer Responsibilities
Customers using Hiloox are responsible for:
- Providing legally required notices
- Obtaining consent where required
- Complying with applicable recording laws
Hiloox acts as a technology service provider and does not determine the purpose or legality of customer communications.
Telecom & Messaging Compliance
- Telecom regulations applicable to their business
- Customer consent requirements
- Anti-spam requirements
- Applicable licensing requirements
- Caller identification requirements
- WhatsApp Business Platform policies
- Meta Business policies
- Customer opt-in requirements
- Message template approval requirements
Hiloox reserves the right to suspend or terminate services used in violation of applicable telecom regulations. Hiloox is not responsible for account restrictions imposed by Meta due to customer violations.
Who We Share Information With
- Telecom providers
- Cloud infrastructure providers
- AI service providers
- Payment processors
- Government authorities where legally required
- Law enforcement agencies upon valid legal request
We do not sell personal information.
Security
- Encryption in transit
- Encryption at rest where applicable
- Authentication mechanisms
- Activity logging
- Infrastructure monitoring
- Backup procedures
No method of electronic storage or transmission is completely secure.
Data Retention & Your Rights
We retain data as needed to provide services, meet contractual obligations, resolve disputes, maintain security, and comply with legal and regulatory requirements. Customers may request deletion where legally permissible.
- Access to information
- Correction of inaccurate data
- Deletion of eligible data
- Export of available data
- Restriction of processing where applicable
Cookies
Hiloox may use cookies and similar technologies for authentication, security, analytics, and platform functionality.
Children
Hiloox services are intended exclusively for businesses and are not directed toward individuals under the age of 18.
Contact
Questions about this policy can be sent to hello@hiloox.com.