Yona is an AI agent for phone calls and WhatsApp. Give it the information customers need and connect the tools your team uses. It can answer common questions, capture lead details, check appointment availability and pass enquiries to the right person. Your setup determines the channels and actions it can use.
Meet Your AI Agent
One Platform. Two Channels. Connected to Your Work.
Answer questions, gather customer details and complete routine tasks across phone calls and WhatsApp with Yona.
Customers
YonaAI agent
Example · Phone callYour knowledge“What time do you open?”
Yona finds the answer in your business information. A helpful answer.
More than a conversation
Good at talking. Built for doing.
Explore the ways Yona can support your business, from the first hello to the next useful step.
Inside Yona
Your agents, your calls, your conversations. In one place.
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See every call and chat at a glance
Track calls and WhatsApp messages side by side, with volumes, answer rates, minutes and your top agents.
Screens show the Yona app with sample data for illustration.
From hello to helpful
Your business. Your way of working.
Start with a clear purpose. Build the right setup together.
Example focus
Appointment enquiries
Customer support
Lead capture
Yona on WhatsApp
A helpful reply. A useful next step.
Yona’s WhatsApp agent takes customer messages and calls on WhatsApp Business, answers from your own knowledge sources, and completes routine tasks, so your team can focus on the conversations that need a person.
Booked for Friday, 3:00 pm. I’ve sent your confirmation and our product guide.
Respond to messages
Help customers with routine questions and pass conversations to your team when a person is needed.
Answer incoming calls
Customers can call Yona on a supported WhatsApp Business number. Outbound WhatsApp calls are not supported.
Connected to your knowledge
Add your website, PDFs, documents or text, and the agent answers from them.
Handles tasks
Goes beyond answering: books appointments, updates your CRM and sheets, and triggers the next step in your workflow.
Knowledge it can draw on
Website pages you choose
PDFs
Documents
Text, FAQs & policies
Tasks it can take care of
Check availability & book on Google Calendar
Add or update rows in Google Sheets
Find, create & update leads in your CRM
Send approved WhatsApp template messages
Call your own APIs, webhooks & MCP servers
Hand over to a person when needed
Knowledge source types, tasks and integrations are confirmed for each use case with your team. WhatsApp usage follows Meta’s WhatsApp Business Platform policies.
Support your team
Less repetition. More room for people.
Answer routine questions
Help customers find service information using the sources you provide.
Make follow-ups easier
Collect the customer’s needs and contact details before your team takes over.
Keep records connected
Move bookings and lead details into your connected calendar, CRM or spreadsheet.
Frequently asked questions
Before you get started.
Can Yona use our own business information?
Yes. You can add website pages, PDFs, documents, FAQs and text as knowledge sources. Keep those sources up to date and review the agent’s answers before launch.
Which business tools can Yona connect to?
Connections include Google Calendar and Sheets, CRMs such as HubSpot, Zoho, Salesforce, Dynamics 365 and Pipedrive, your own APIs and webhooks, and your own MCP servers. We confirm the required accounts, permissions and supported actions for your setup.
Can we connect Yona to our own MCP servers?
Yes. You can connect Yona to your own MCP servers, so it can use the tools and data they provide during a conversation. We confirm the servers, access and supported actions for your setup before launch.
Can Yona make and receive calls?
Yona supports inbound and outbound phone calls. On WhatsApp, it handles messages and incoming calls; it does not place outbound WhatsApp calls. WhatsApp calling availability depends on your Business account.
What happens when a customer needs a person?
You define the handoff rules. Yona can pass the enquiry and a summary to your team by email, phone or WhatsApp, with a message explaining the next step to the customer.
Which languages are available?
Yona supports multilingual conversations. Tell us which languages and voice you need so we can confirm support and review examples for your use case.
Request a demo
See how Yona could work for you.
Tell us about your business, the conversations you handle and the tools you use. We’ll discuss the right setup and arrange a demonstration with you.
