Answer questions, gather customer details and complete routine tasks across phone calls and WhatsApp with Yona.
Pick a channel. Explore what Yona can do.
YonaYour AI agent
Example · Phone callYour knowledge“What time do you open?”
Yona finds the answer in your business information. A helpful answer.
More than a conversation
Good at talking. Built for doing.
Explore the ways Yona can support your business, from the first hello to the next useful step.
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Phone calls
Inbound and outbound calls on your connected Tata Smartflo or Twilio account
Schedule calls, or reach a contact list in bulk
Review available recordings, transcripts and summaries
YONA / BY HILOOX✳
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WhatsApp
Customer messages, plus calls placed to the agent from WhatsApp
Approved message templates and scheduled campaigns
Campaigns need your confirmation that contacts have given consent
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Knowledge
Website pages, with paths you can skip
PDFs and documents you upload
Text, FAQs and policies you write in
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Tasks
Google Calendar: check free slots and book events
Google Sheets: add or update rows
CRM: find, create and update leads, notes and tasks
Your own APIs and webhooks, and approved WhatsApp templates
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Human handoff
Pass a conversation to a person by email, phone or WhatsApp
Includes a summary and an urgency level
Tell the customer what happens next with your own holding message
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Languages & voice
Choose a primary language and additional supported languages
Discuss and book appointment times in your configured time zone
Choose a built-in voice or connect your ElevenLabs account
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Records & insights
Every completed task saved as a record with customer details and status
A log of each action the agent took
Call and message analytics such as answer rate, minutes and response rate
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Test before launch
Try test conversations in your agent setup before going live
Review answers and task results
Check handoff rules and refine your business information
YONA / BY HILOOX✳
Select a capability to take a closer look.
Explore connections for your setup
Tata Smartflo
Twilio
WhatsApp Business
Google Calendar
Google Sheets
HubSpot
Zoho
Salesforce
Dynamics 365
Pipedrive
ElevenLabs
Your own APIs
Channels, integrations and CRM options are confirmed for each use case with your team, and depend on your accounts and plan. WhatsApp use follows Meta’s WhatsApp Business Platform policies.
Inside Yona
Your agents, your calls, your conversations. In one place.
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See every call and chat at a glance
Track calls and WhatsApp messages side by side, with volumes, answer rates, minutes and your top agents.
Screens show the Yona app with sample data for illustration.
From hello to helpful
Your business. Your way of working.
Start with a clear purpose. Build the right setup together.
Example focus
Appointment enquiries
Customer support
Lead capture
Try Yona / Sample conversations
See the question. Follow the next step.
This is a scripted, text-only demonstration. No microphone, real call, booking, or API request is used.
Conversation preview
Yona / Voice intelligence
Listen. Understand. Respond.
See where a conversation can go.
Choose a scenario and continue the example to see how a configured agent could help.
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Example customerWhat can you help me with?
Yona · simulated responseI can help with common questions about your business. What would you like to know?
Yona on WhatsApp
A helpful reply. A useful next step.
Yona’s WhatsApp agent takes customer messages and calls on WhatsApp Business, answers from your own knowledge sources, and completes routine tasks, so your team can focus on the conversations that need a person.
Help customers with routine questions and pass conversations to your team when a person is needed.
Answer incoming calls
Customers can call Yona on a supported WhatsApp Business number. Outbound WhatsApp calls are not supported.
Connected to your knowledge
Add your website, PDFs, documents or text, and the agent answers from them.
Handles tasks
Goes beyond answering: books appointments, updates your CRM and sheets, and triggers the next step in your workflow.
Knowledge it can draw on
Website pages you choose
PDFs
Documents
Text, FAQs & policies
Tasks it can take care of
Check availability & book on Google Calendar
Add or update rows in Google Sheets
Find, create & update leads in your CRM
Send approved WhatsApp template messages
Call your own APIs & webhooks
Hand over to a person when needed
Knowledge source types, tasks and integrations are confirmed for each use case with your team. WhatsApp usage follows Meta’s WhatsApp Business Platform policies.
Support your team
Less repetition. More room for people.
Answer routine questions
Help customers find service information using the sources you provide.
Make follow-ups easier
Collect the customer’s needs and contact details before your team takes over.
Keep records connected
Move bookings and lead details into your connected calendar, CRM or spreadsheet.
Explore platform features, workflows & example use cases
Platform
The tools behind the conversation
Voice & WhatsApp
Manage phone and WhatsApp conversations with an agent configured for your business.
Connected tasks
Book appointments and update records through the tools you connect.
Languages & voice
Choose a voice and supported languages for the customers you serve.
Conversation analytics
Review call volumes, answer rates, minutes and message activity.
APIs & webhooks
Connect supported actions to your own systems and workflows.
Voice & WhatsApp
Manage phone and WhatsApp conversations with an agent configured for your business.
Connected tasks
Book appointments and update records through the tools you connect.
Languages & voice
Choose a voice and supported languages for the customers you serve.
Conversation analytics
Review call volumes, answer rates, minutes and message activity.
APIs & webhooks
Connect supported actions to your own systems and workflows.
Your knowledge base
Use your website, documents, FAQs and policies as sources for answers.
Conversation history
Review available transcripts and summaries to understand what happened.
Test before launch
Try sample conversations and review agent behaviour before going live.
Human handoff
Pass enquiries to your team with a summary and a clear next step.
Your knowledge base
Use your website, documents, FAQs and policies as sources for answers.
Conversation history
Review available transcripts and summaries to understand what happened.
Test before launch
Try sample conversations and review agent behaviour before going live.
Human handoff
Pass enquiries to your team with a summary and a clear next step.
Explore connections for your business
We confirm supported actions and account requirements for your setup.
Examples of routine work Yona can help with when the required knowledge and tools are connected.
Workflow
When handled manually
With YonaConfigured for your business
Common questions
Look up and repeat information
Answer from connected business knowledge
Appointment enquiries
Exchange messages to find a suitable time
Check a connected calendar and book a slot
Lead capture
Collect details and enter them into a CRM
Capture requirements and update a connected CRM
Follow-up context
Write a summary for the next person
Share conversation context with your team
Complex enquiries
A team member assesses the situation
Hand over to a person using your escalation rules
Example use cases
Where Yona could help your team
Illustrative scenarios showing how a configured agent could support your business.
A customer asks for an appointment. Yona checks a connected calendar, offers available times and records the booking.
Appointment-based services
Scheduling
A shopper asks about a returns policy. Yona uses the business’s knowledge sources to explain the process and routes exceptions to the team.
Retail & ecommerce
Customer support
A prospect asks about a service. Yona collects their requirements and creates a lead in a connected CRM for the team to follow up.
Sales & service teams
Lead capture
These examples are not customer testimonials. Tasks depend on the knowledge, tools and handoff rules configured for your business.
Frequently asked questions
Before you get started.
Is the on-page demo a real voice call?
The examples on this page are scripted, text-only simulations. They do not use your microphone, place calls or make bookings. Request a demo to discuss a live demonstration with the Hiloox team.
Can Yona use our own business information?
Yes. You can add website pages, PDFs, documents, FAQs and text as knowledge sources. Keep those sources up to date and review the agent’s answers before launch.
Which business tools can Yona connect to?
Connections include Google Calendar and Sheets, CRMs such as HubSpot, Zoho, Salesforce, Dynamics 365 and Pipedrive, and your own APIs and webhooks. We confirm the required accounts, permissions and supported actions for your setup.
Can Yona make and receive calls?
Yona supports inbound and outbound phone calls through a connected Tata Smartflo or Twilio account. On WhatsApp, it handles messages and incoming calls; it does not place outbound WhatsApp calls. WhatsApp calling availability depends on your Business account.
What happens when a customer needs a person?
You define the handoff rules. Yona can pass the enquiry and a summary to your team by email, phone or WhatsApp, with a message explaining the next step to the customer.
Which languages are available?
Yona supports multilingual conversations. Tell us which languages and voice you need so we can confirm support and review examples for your use case.
How do we get pricing and plan a rollout?
Share your use case, channels, expected conversation volume and integrations with Hiloox. We’ll discuss the setup and pricing with you before you decide how to proceed.
Request a demo
See how Yona could work for you.
Tell us about your business, the conversations you handle and the tools you use. We’ll discuss the right setup and arrange a demonstration with you.
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